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Why this matters
They're different. Treating them the same is why neither works. Most teams under-invest in practice, then over-invest in workshops that don't transfer to the job. The gap between "saw the slides" and "can do it under pressure" is exactly where Concilai fits.
What we recommend
- Pick one conversation that matters and design three scenarios around it.
- Set a weekly cadence — small, repeated practice beats annual training every time.
- Give managers a 5-minute review ritual so feedback compounds.
Practice doesn't make perfect. Reviewed practice does.
Going deeper
Read more in the other articles below, or try Concilai free to see what this looks like in your own org.